Privacy policy

Last updated: September 29, 2026

Chiles and Smoke operates this online store and related services. Our store is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how Chiles and Smoke collects, uses, and shares your personal information when you visit our website, make a purchase, sign up for emails, contact us, or otherwise interact with our online store.

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with Chiles and Smoke and may include:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products you purchase, return, or exchange, your order history, payment confirmation, and shipping information.
Payment information necessary to process your purchase. Payments are processed through Shopify and its payment providers.
Account information, if you choose to create or use a customer account.
Communications, including information you provide when contacting us with a question, customer service request, review, or other message.
Device and usage information, including your IP address, browser, device information, and information about how you interact with our website.
Marketing information, including your email subscription preferences and your interactions with our marketing communications.

We may also receive information from Shopify and service providers that help us operate our store, fulfill orders, analyze website activity, communicate with customers, and market our products.

How We Use Your Personal Information

We may use your personal information to:

Process payments and fulfill orders.
Arrange shipping and provide order and tracking information.
Process refunds, replacements, and exchanges.
Provide customer service and respond to questions.
Maintain and manage customer accounts.
Improve our website, products, and customer experience.
Detect and prevent fraud, misuse, and security threats.
Comply with applicable legal and regulatory requirements.
Send marketing communications when you have subscribed or otherwise permitted us to do so.
Measure the effectiveness of our website, emails, and advertising.
Show relevant advertising on other websites or platforms where permitted by law.

Email Marketing

If you subscribe to our email list, we may use your email address and information about your interactions with our emails and website to send recipes, product news, promotions, discounts, and other Chiles and Smoke content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails. Unsubscribing from marketing emails will not prevent us from sending transactional communications related to an order, account, or customer service request.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our website, measure marketing performance, and provide relevant advertising.

These technologies may include:

Essential technologies necessary for our shopping cart, checkout, security, and other core website functions.
Analytics technologies that help us understand how visitors use our website and how we can improve it.
Personalization technologies that help remember preferences and provide a more customized experience.
Advertising and marketing technologies that help us measure campaigns and may be used to provide relevant advertisements on other websites or platforms.

You may be able to manage certain cookie and privacy preferences through the privacy controls available on our website or through your browser or device settings.

Marketing and Advertising

We may work with advertising and marketing providers to measure our campaigns and advertise Chiles and Smoke products on other websites and platforms.

We do not sell your personal information for money. However, some privacy laws define certain disclosures of personal information for advertising purposes as a "sale," "sharing," or use for "targeted advertising."

Where required by law, you may opt out of these uses through our privacy controls or our Data Sharing Opt-Out page.

How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, including with:

Shopify, which powers our online store.
Payment processors that securely process transactions.
Shipping and fulfillment providers that help deliver your order.
Technology and service providers that support our website, email, analytics, customer service, reviews, and other business operations.
Advertising and marketing providers that help us measure campaigns and market our products.
Professional advisers or government authorities when necessary to comply with applicable law, legal process, or protect our rights and the rights of others.

We may also disclose information in connection with a business transaction such as a sale, merger, restructuring, or transfer of our business or assets.

Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information when you interact with our store in order to provide its services to us and to you.

Information submitted through our store may be transmitted to Shopify and other service providers that may operate in countries other than the country where you live.

Shopify may also process information about your interactions with our store and other Shopify merchants in connection with certain Shopify services and features.

You can learn more by reviewing the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

You can also access Shopify's privacy portal at:

https://privacy.shopify.com/

Third-Party Websites and Services

Our website may contain links to websites, social media platforms, or other services operated by third parties.

When you follow a link to another website or service, that third party's privacy practices apply. Chiles and Smoke is not responsible for the privacy, security, accuracy, or content of third-party websites or services.

The inclusion of a link does not necessarily constitute an endorsement of the third party or its practices.

Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children under the age of 16.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.

We do not knowingly sell or share the personal information of individuals under 16 for purposes defined as a "sale" or "sharing" under applicable privacy laws.

Security

We take reasonable measures to protect the personal information entrusted to us. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Please do not send sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a portable copy of certain personal information.
Opt out of certain uses of personal information for targeted advertising.
Opt out of activities that applicable law defines as the "sale" or "sharing" of personal information.

These rights are not absolute and may apply only in certain circumstances.

Where required by applicable law, we will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests. You may also be permitted to designate an authorized agent to submit a request on your behalf.

Global Privacy Control

Depending on where you live, if you visit our website with a supported Global Privacy Control preference signal enabled, we may treat that signal as a request to opt out of certain data sharing or targeted advertising for the browser or device sending the signal, as required by applicable law.

Other browser-based "Do Not Track" signals may not be recognized.